Refund policy

 

If you are not satisfied with a product, contact customer care at admin@urbanbasta.com stating the exact reason for return within 7 days of receipt of the product. Please note the Return Period is for 7 days of receipt of the product. We provide a home collection service for easy returns. The cost of the return is ₹ 200, which will be deducted from your refund.

Please ensure that the product is returned with its original packing, box (if any) that came along with the product. The returned product must be in unused condition as we cannot issue refunds for products that show signs of use. Please do take care that you pack items securely and safely to prevent any loss or damage during transit.

Please note that it usually takes 7-14 working days to receive the package you return. Once we receive your return, please allow up to 10 business days to complete your return & reverse your payment to the same payment source.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 If more than 15 business days have passed since we’ve approved your return, please contact us at admin@urbanbasta.com